Work Experience Requests

BCFC get a high number of requests for work experience placements on a daily basis and the Club are committed to supporting the Communities in which we work. However, due to limited capacity and resources we have very few opportunities available for work experience placements and those we do have available, are fulfilled through our work with our charity partners, which are chosen on an annual basis and will be published on our careers site. This means that unfortunately we are unable to accept or agree ad-hoc requests for work experience placements.

Acceptable Forms of Identification

You may be required to provide evidence of your eligibility to work in the UK - you can view a PDF chart of acceptable documents here.

Academy Physiotherapist

Academy Physiotherapist
location
Trillion Trophy Training Centre / Away Fixtures
salary
Sessional Rate

Job Title: Academy Physiotherapist

Department: Academy

Term: Part Time

Location: Wast Hills Training Ground, Kings Norton, Birmingham

Hours of work: Sessional

Salary: Sessional rates

An opportunity has arisen to become part of a progressive medical department at Birmingham City Football Club. We require a Part Time Academy Physiotherapist to join our team. Duties include:

  • Implementation of Sport Science and Medicine strategy across all the development phases.
  • Assessment and management of injuries and illnesses to our Academy Players, including relevant referral to internal and external health professionals.
  • Provision of medical cover for training and match day for U9-U16 fixtures
  • As appropriate, assist in the collection of the medical, orthopaedic and movement screening data for U9-U16 players.
  • When requested, delivery of individual and group prehabilitation services to our Academy players.
  • Maintain a comprehensive database of work conducted with athletes and coaches on the PMA. To include current medical status, medical notes and session content and attendance.
  • Feedback relevant medical information to the appropriate Club staff for all Academy players. This is to include updates on injured players and return to train/play dates (but must respect and abide by medical confidentiality laws).
  • Implementation of an Emergency Action Plan for each site that training/matches occur (where we are the “home” team)
  • Work effectively with other support staff and services, including doctors/sport science services, to provide an integrated approach to performance enhancement.
  • Utilise the Academy Competency Framework to appraise your performance and guide your individual professional development
  • Communicate and promote the Academy culture creating an elite environment for the development of young players.
  • Have consistently high standards.
  • Communicate and engage with parents/guardians where appropriate.
  • Attend all professional development events.
  • Actively engage in a fully functioning competency framework and integrated appraisal process.
  • Monitor the well-being of Academy players at all times liaising with the Safeguarding Services Manager.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.

PERSON SPECIFICATION:

Qualifications

Essential

  • Bsc (Hons) Physiotherapy
  • Member CSP
  • Member HCPC

Desirable

  • Experience of providing medical support in elite sport
  • Valid FA IFAS certificate
  • Valid FA safeguarding certificate
  • A member of the DBS update service

Skills and Abilities

Essential

  • Knowledge of the Player Performance Pathway (EPPP)

Desirable

  • Experience working within an elite playing environment
  • Knowledge of the Performance Management Application (PMA)
  • Experience in pitch side management of injuries
  • Experience rehabilitating athletes

Personal Requirements

  • Must adhere to confidentiality and data protection procedures at all times
  • Ability to communicate appropriately with all ages
  • Professional
  • Flexibility with working hours required to meet demands of the role
  • Full and clean UK driving licence

Applicants must be eligible to live and work in the UK.

Only applicants that demonstrate within their application that they meet the above criteria will be considered for the role.

This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

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U18 Academy Physiotherapist

U18 Academy Physiotherapist
location
Birmingham
salary
£26,000 - £28,000

U18 Academy Physiotherapist

Term:Permanent

Department:Academy

Location:Trillion Trophy Training Centre, Redhill Road, Birmingham, B38 9EL

Hours of Work: Hours are set to meet the needs of the business but are a min of 37.5 hours per week

Application closing date: 02/10/2020

A fantastic opportunity has arisen at our Club for an Academy Physiotherapist to join the Academy department. Responsibilities are as follows:

CORE RESPONSIBILITIES

  • Communicate and promote the Academy culture creating an elite environment for the development of young players.
  • Have consistently high standards.
  • Communicate and engage with staff/players/parents/guardians where appropriate.
  • Attend all club and departmental professional development events.
  • Actively engage in a fully functioning competency framework and integrated appraisal process.
  • Monitor the wellbeing of Academy players at all times liaising with the Safeguarding Services Manager.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.

PHYSIOTHERAPY RESPONSIBILITIES

  • To ensure that medical notes are confidential as well as completed and uploaded to the PMA system within 24 hours.
  • Assessment and management of injuries and illnesses to the U18 squad, including relevant referral to internal and external health professionals.
  • Accurate recording of all injuries on the PMA system.
  • Maintain a comprehensive database of work conducted with athletes and coaches on the PMA and One Drive. To include current medical status, medical notes, rehabilitation and prehabilitation programmes, medical/orthopaedic/movement screen results, individual physical targets and session content and attendance.
  • Management, design and implementation (in liaison with Head of Sport Science and Medicine) of the medical, orthopaedic and movement screening programmes for U18 players.
  • Collate, analyse and feedback relevant medical information to the appropriate Club staff for all U18 players. This is to include updates on injured players, rehabilitation programmes, return to train/play dates and injury audits (but must respect and abide by medical confidentiality laws).
  • The delivery of warm up and cool down elements within the match day and coaching programme, as required, in relation to the syllabus identified in the Sport Science and Medicine strategy.
  • Assist with the delivery of individual and group strength and conditioning services to our U18 players, as necessary.
  • Design and dissemination of individual injury minimisation programmes.
  • Liaison with the Academy recruitment staff concerning appropriate medical information and consents for all U18 trialists.
  • Conduct appropriate screening of trialists to assist with recruitment.
  • Provision of medical cover for training and match day fixtures for our U18 squad.
  • Contribution to the player performance reviews within the PMA.
  • Work effectively with other support staff and services, including doctors/sport science services, to provide an integrated approach to performance enhancement.
  • Attendance at all team meetings and active inclusion in discussions.
  • Design and implementation (in liaison with Head of Sport Science and Medicine) of an Emergency Action Plan for each site that training/matches occur (where we are the “home” team).
  • Identify areas for development and work closely with the Academy Management Team, Sports Science & Medical Team & Multi-Disciplinary Teams to ensure necessary performance standards are met and developed.

INDIVIDUAL RESPONSIBILITIES

  • Lead on the management of injuries for U18 players, in liaison with the Head of Academy Sport Science and Medicine, and 1st team physiotherapists.Contribute to and monitor the management of the injuries to the U9-U23s players, where necessary.
  • Assist the Head of Academy Sport Science and Medicine with the recruitment of physiotherapy work placement students and part time physiotherapists, where necessary.

STAFF DEVELOPMENT

  • Observation of the junior members of staff, academy graduate physiotherapist, part time physiotherapists and physiotherapy work placement students, to provide guidance.
  • Delivery of at least one internal professional development event for the medical department, one for the part time medical staff and one for the multidisciplinary team.
  • Attend all club and departmental CPD events.

PERSON SPECIFICATION

ACADEMIC QUALIFICATIONS

ESSENTIAL REQUIREMENTS

  • BSc in Physiotherapy
  • Member of Chartered Society of Physiotherapy
  • HCPC registered Physiotherapist
  • FA Advanced Trauma and Medical Management in Football (previously AREA)
  • FA Child Welfare qualification. Current DBS clearance

DESIREABLE QUALIFICATIONS

  • MSc in Sports Medicine or working towards.

SKILLS & ABILITIES

ESSENTIAL REQUIREMENTS

  • Excellent verbal and written communication
  • Knowledge of musculoskeletal assessment and rehabilitation of elite level athletes (pediatrics & adult)
  • Ability to analyse and interpret movement patterns and posture
  • Experience and understanding of injury minimisation strategies.
  • Excellent computer literacy, specifically in the use of Microsoft Office.
  • Understanding of safeguarding policies and procedures.

DESIRABLE REQUIREMENTS

  • Understanding of the Elite Player Performance Plan and the PMA application.
  • 2 years’ experience working within professional football.
  • Forward thinking mindset to developing the department and programme.
  • Extensive experience in the management of MSK injuries.

PERSONAL REQUIREMENTS

  • Demonstrate the ability to mix with different departments effectively communicating and distributing information
  • Honesty
  • Hard working
  • Organised
  • Flexibility of working week
  • Evidence of a commitment to individual professional development

TERMS OF APPOINTMENT

  • 37.5 hours per week
  • 20 days annual leave (rising by 1 day per completed year of service, up to a maximum of 25 days, plus 8 statutory bank holidays) + 8 statutory bank holidays
  • Up to 6 months’ probation

SPECIAL CONDITIONS

  • Flexibility with working hours required to meet demands of the role
  • Full and clean UK driving licence

Only applicants that meet the above criteria will be considered for the role. Applicants must be able to demonstrate that they are eligible to live and work in the UK.

Under the Disclosure and Barring Service and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and a Disclosure and Barring Check will be required in this post. Exceptions Order to Rehabilitation of Offenders Act 1974 applies.

Birmingham City F C is an equal opportunities employer and welcomes applications from all sectors of the Community.

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Content Producer

Content Producer
location
salary
Competitive

Content Producer

Term: Permanent

Department: Brand & Marketing

Reports to: Media and Content Manager

Location: St. Andrew’s Trillion Trophy Stadium, Cattell Road, Birmingham, B9 4RL.

Salary: Competitive

Hours of Work: 37.5 hours per week

Application closing date:16/10/2020

Purpose of the post: To create and produce high quality and creative, multimedia content, including audio-visual, social media and editorial football and non-football related content, for the Club’s official platforms to engage supporters, sell products and enhance the image of the Club.

Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be closed as soon as a suitable candidate has been sourced.

A fantastic opportunity has arisen at our Club for a Content Producer to join the Brand & Marketing department. Responsibilities are as follows:

CONTENT PRODUCER

  • To produce and edit regular football related written, video and audio content for all teams (Men’s, Women’s, U23’s and Academy) for the Club’s channels.
  • To produce and edit regular non-football related written, video and audio content, to ensure maximum exposure of all Club related products. For example, kit launches, season ticket campaigns, commercial partnerships and engagement/charity activities.
  • To produce and lead on the Club’s podcast series.
  • Generate and contribute ideas to promote and enhance the Club’s communication and content strategy for both football and non-football related content.
  • Regularly update the Club’s multi-channel and multi-media content schedule.
  • Lead on the overall production and schedule of the big screen on matchdays.
  • Conduct regular research on the latest content trends and regularly contribute new and creative ideas to drive traffic and interest to the Club’s digital platforms and channels.
  • Attend Club events and support with coverage on digital channels.
  • Provide monthly analytic reports on engagement activity to constantly improve performance.
  • Generate and contribute ideas to promote and enhance the Club’s BluesTV platform and drive new subscriptions from both the UK and abroad.

MATCHDAY

  • Assist the BluesTV Producer with the production of the audio-visual matchday experience.
  • Operate the mixing desk and oversee the live broadcast, running the necessary checks to maintain the stream.
  • Be the main point of contact for external providers during the live broadcast.
  • Be the main point of contact for BluesTV customer queries.
  • Assist with the pre and post-match interviews when required.
  • Ensure camera and audio commentary equipment and programming is set up pre-match.
  • Edit and publish highlights of the matches.
  • Support with the coverage of the women’s team, the U18’s and U23’s as and when required.

OTHER DUTIES

  • To familiarise with and adhere to all Football Association and Football League rules in regard to all media production at the Club.
  • To protect the Club’s brand and ensuring all material produced is in line with the Club’s brand and written style guidelines.

GENERAL ROLES & RESPONSIBILITIES

  • To represent Birmingham City Football Club at all times in a professional manner.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.
  • Any other duties as deemed necessary by your Line Manager or Head of Department.

This job advert sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility.

PERSON SPECIFICATION

ACADEMIC QUALIFICATIONS

DESIRABLE REQUIREMENTS

• Other software related qualifications.

SKILLS & ABILITIES

ESSENTIAL REQUIREMENTS

  • Ability to write press releases/statements.
  • Ability to work with and develop media relations.
  • Ability to use content management systems.
  • Ability to meet deadlines in a pressured environment.
  • High attention to detail.
  • Excellent writing and proof-reading skills with outstanding aptitude for the English language and the ability to write concisely and fluently.
  • Excellent people and communication skills with an ability to build relationships.
  • Must possess an excellent understanding of appropriate content formats for each platform.
  • Have a strong understanding of social media strategies and the importance of social media in online marketing.
  • Will be able to source, research and produce fresh content for all channels on a daily basis to engage with our followers.
  • Be responsible for the management and timing of all posts.
  • Have strong communication skills for answering any customer queries and engaging with followers online.
  • Have strong writing abilities and a keen eye for sourcing images.
  • Be able to generate creative ideas to gain more followers across our Social Media channels.

DESIRABLE REQUIREMENTS

  • Proven commercial skills in all social channels including Facebook, Twitter, and Instagram.
  • Ability to edit video content.
  • Ability to edit with Final Cut Pro/Adobe Premier.
  • Ability to operate a camera.
  • Ability to conduct interviews with the Club's Head Coach, players and key personnel when required.

PERSONAL QUALITIES

  • Must be able to demonstrate passion for audio-visual
  • The ability to use your own initiative
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Must adhere to confidentiality and data protection procedures at all times

TERMS OF APPOINTMENT

  • 37.5 hours per week
  • 20 days annual leave (rising by 1 day per completed year of service, up to a maximum of 25 days, plus 8 statutory bank holidays)
  • Up to 6 months’ probation

SPECIAL CONDITIONS

  • Flexibility with working hours required to meet demands of the role
  • Applicants must be eligible to live and work in the UK.This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974
  • Full and clean UK driving licence

Only applicants that meet the above criteria will be considered for the role.

Birmingham City F C is an equal opportunities employer and welcomes applications from all sectors of the Community.

APPLY NOW

Supporter Services Officer

Supporter Services Officer
location
Birmingham
salary
Competitive

Supporter Services Officer

Term: Permanent

Department: Brand & Marketing

Reports to: Senior Engagement & Communications Executive

Location: St. Andrew’s Trillion Trophy Stadium, Cattell Road, Birmingham, B9 4RL.

Salary: Competitive

Hours of Work: Part time – 22.5 hours over 5 days, including match days

Application closing date: 16/10/2020

Purpose of the post: The main objective of the Supporter Services role is to provide excellent customer service and fan engagement. To identify issues and aim to deliver mutually agreeable resolutions wherever possible. On a day-to-day basisyou shall be responsible for the customer service operation at the Club and be the main contact for all complaints and queries. To develop and maintain all customer service standards in line with the Club’s objectives and in accordance with the Football League guidelines.

Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be closed as soon as a suitable candidate has been sourced.

A fantastic opportunity has arisen at our Club for a Supporter Services Officer to join the Brand & Marketing department. Responsibilities are as follows:

SUPPORTER SERVICES

  • To be responsible for the day to day customer service operation at the Club.
  • Provide the main point of interface for our customers and supporters and ensure that issues are well managed in a swift manner and resolved wherever possible, to the mutual satisfaction of the business and our customers.
  • To communicate courteously with customers by telephone, email, letter, social media and face to face at all times, trying wherever possible to resolve their problem or query.
  • To respond to all written complaints and enquiries or general feedback in a swift manner, whilst ensuring consistent communications and messages are maintained which are in line with company guidelines.
  • To keep accurate records of discussions or correspondence with customers.
  • Designated point of contact for worldwide supporter clubs providing ticketing assistance.

MONITORING AND REVIEWING SERVICE LEVELS

  • To develop and continually review all areas of customer service, procedures and policies throughout the season, making recommendations for improvement where identified.
  • To evaluate and generate ideas to improve customer service around the Club.
  • To provide a monthly report on all areas of complaints to the Chief Operating Officer and provide feedback on customer satisfaction, whilst bringing any urgent matters to the immediate attention of the relevant personnel.
  • To work with all front facing staff to ensure customer guidelines are followed and maintained throughout the season, making recommendations and highlighting areas for improvement as required.

OTHER DUTIES

  • To produce the Club’s Customer Charter each season in line with EFL guidelines.
  • To co-ordinate and manage all supporter forums on a quarterly basis.
  • To develop a strong relationship with official supporters’ group and provide a monthly update or communication.
  • To develop and write a monthly charity update or communication.
  • To record all charity requests on a database and process the requests, adhering to the Club’s charity policy.
  • To record and manage all signed merchandise requests internally and externally.

MATCHDAY

  • Management of Matchday Volunteer Supporter Liaison Officers, ensuring high standards of customer service are adhered to.
  • Main point of contact for supporter queries raised on a matchday.
  • Provide support to the Disabled Liaison Officer as and when required.

PERSON SPECIFICATION

ACADEMIC QUALIFICATIONS

ESSENTIAL REQUIREMENTS

  • A good standard of education (e.g. GCSE’s or equivalent including Maths and English)

DESIRABLE REQUIREMENTS

  • Ideally educated to degree level or equivalent

SKILLS & ABILITIES

ESSENTIAL REQUIREMENTS

  • Outstanding written and presentation skills.
  • The ability to make decisions in a high-pressured environment.
  • A passion for managing issues and resolving these effectively.
  • Ability to deal with difficult situations in a calm and effective manner.
  • Ability to deal with ambiguity and manage groups of individuals with different objectives.
  • Dealing with confidential and distressing issues with sensitivity.
  • Commitment to a high standard of Customer Care.
  • Knowledge of developing process, procedures and systems to support and enable a significant front facing customer services function.
  • Proven ability in delivering high quality customer service in person and by telephone.
  • Proven ability to work confidently and effectively with a wide range of people.
  • Ability to work as part of a multi-disciplinary team and establish credibility and integrity within senior management teams and key stakeholders.
  • Ability to maintain confidentiality, acting with tact and diplomacy.
  • Ability to apply attention to detail, to ensure that information is recorded, monitored and analysed appropriately.
  • Ability to complete tasks and projects on time and to a high standard, demonstrating a can do attitude.
  • Ability to work to tight deadlines and under pressure.
  • Ability to prioritise and manage own workload.
  • Ability to provide verbal and written information clearly and concisely and able to understand and explain matters arising in own area of work.
  • Must possess excellent IT skills.
  • Comfortable presenting and speaking to both small and large audiences.
  • Ability to work in a structured business environment – e.g. able to run effective meetings, create minutes and action lists, and coordinate meeting follow-ups.
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans.
  • Ability to work effectively and cross-functionally, both internally and externally.
  • Rapid learner who thrives in a fast-paced and collaborative environment.
  • Diplomacy skills.

PERSONAL QUALITIES

  • Must possess a passion for public engagement and customer service
  • Resilient and authoritative
  • Flexibility to support activities and events during evenings where necessary
  • Must adhere to confidentiality and data protection procedures at all times

TERMS OF APPOINTMENT

  • Part time – 22.5 hours over 5 days, including match days
  • 20 days annual leave rising by 1 day per year up to a total of 25 (Pro Rata)
  • 6 months’ probation

SPECIAL CONDITIONS

  • Applicants must be eligible to live and work in the UK.This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974
  • Full and clean UK driving licence

Birmingham City F C is an equal opportunities employer and welcomes applications from all sectors of the Community.

APPLY NOW

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