Work Experience Requests

BCFC get a high number of requests for work experience placements on a daily basis and the Club are committed to supporting the Communities in which we work. However, due to limited capacity and resources we have very few opportunities available for work experience placements and those we do have available, are fulfilled through our work with our charity partners, which are chosen on an annual basis and will be published on our careers site. This means that unfortunately we are unable to accept or agree ad-hoc requests for work experience placements.

Acceptable Forms of Identification

You may be required to provide evidence of your eligibility to work in the UK - you can view a PDF chart of acceptable documents here.

Kiosk Staff/Retail Catering Assistants

Kiosk Staff/Retail Catering Assistants
location
Birmingham
salary
Competitive

Department: Retail Catering

Hours of Work: Match Days and Events

Location: St Andrews Trillion Trophy Stadium, Birmingham, B9 4RL

Salary: £7.00 - £7.83 per hour dependent on age

Closing Date: Applicants will be interviewed as and when they apply

We have a great opportunity to gain experience in a fun, fast-paced environment and earn extra income. People are the heart and soul of our business – our supporters, staff and guests. Our mission is to make all visitors to the Club happy, with our winning combination of great tasting food and drink, and service with a smile. And that’s why we endeavour to hire the best.

We’re always on the lookout for enthusiastic and talented people who will brighten our guest’s day. Our staff come from diverse backgrounds but they all have one thing in common: an upbeat positive attitude.

The Club are well aware that to be successful we must carefully develop and train our staff. Teamwork is vital and everyone is important whatever their role. Our philosophy is simple; you provide the enthusiasm – we’ll provide the training and support. And advancement is there for those who want it – many of our Retail Catering Assistants have progressed to become Retail Catering Team Leaders or Stand Managers.

In addition to progression opportunities there are also a number of benefits offered to our staff including 10% discount on retail merchandise in the Superstore, flexible working hours, Awards Evenings, and opportunities to gain recognised training qualifications.

If you’re hard working, passionate about food and drink, and have a good sense of humour, you’ll probably enjoy working at Birmingham City Football Club. The ideal candidate will possess excellent customer service skills and will be a hardworking, proactive and friendly team player with an infectious smile.

Suitable applicants will be interviewed as and when they apply.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities employer and welcomes applications from all sectors of the Community.

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Hospitality Bar Assistants

Hospitality Bar Assistants
location
Birmingham
salary
Competitive

Term: Matchdays and Events as Required

Department: Corporate Hospitality

Location: St. Andrew's Trillion Trophy Stadium

Salary: Competitive

Minimum Age: 18

Application closing date: Applicants will be interviewed during June and July.

We are looking for enthusiastic and reliable individuals to work within our award winning Corporate Hospitality department at St. Andrew’s on matchdays, and for conferences and events throughout the year.

With suites and bars across the 4 stands you can help the Club continue to achieve excellence and ensure a warm welcome to St. Andrew’s. We have a keen interest in particular candidates with previous bar staff experience serving a range of drinks including alcoholic beverages, however training will be provided for candidates who show enthusiasm and a positive attitude.

The main responsibilities of the role include:

  • Serving alcoholic beverages and soft drinks to guests and customers in corporate suites, boxes and bars
  • Providing and maintaining a high standard of customer service
  • Building rapport with guests and customers
  • Ensuring the Clubs hygiene, health and safety and equal opportunities policies are followed
  • Cash handling

The ideal candidate will be well presented, polite, confident and friendly. Previous bar experience would be an advantage and you must be able to work well under pressure in a busy, quality driven environment whilst maintaining a friendly approachable manner. If this is you, we are looking forward to receiving your application!

There are opportunities for progression to Team Leader and Supervisors for exceptional candidates, so line management or supervisory skills are also highly desirable.

Applicants must be over 18 and be happy to work with alcohol.

Applicants must be eligible to live and work in the UK and will need to bring proof of ID at interview stage.

Birmingham City F C is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

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Hospitality Service Staff

Hospitality Service Staff
location
Birmingham
salary
Competitive

Department: Corporate Hospitality

Hours of Work: Match Days and Events

Location: St Andrews Trillion Trophy Stadium, Birmingham, B9 4RL

Salary: Up to £7.50 per hour

Birmingham City Football Club are looking for enthusiastic and reliable individuals to work with our award-winning Hospitality Service Staff at St. Andrew’s within suites, lounges and bars throughout the Stadium. Responsible to Hospitality Team Leaders and Supervisors, you will be part of a team helping the Club continue to achieve excellence and ensure a warm welcome to St. Andrew’s. Hospitality Service Staff, will be involved in serving first class food and a range of drinks including alcoholic beverages (anyone serving alcoholic drinks must be over 18).

GENERAL RESPONSIBILITIES

  • Providing and maintaining a high standard of customer service and building rapport with guests
  • Taking orders and serving food and drinks in one of our corporate areas or bars
  • Ensuring company policies, hygiene, health and safety are followed

The ideal candidate will be well presented, polite, confident, welcoming, friendly and should be prepared to work well under pressure in a busy, quality driven environment. There are opportunities for certified training and career development within the Club for candidates who shine. Some previous experience is desirable but not essential as training will be given.

We offer full training and ongoing development, and there are career opportunities and the chance to progress for candidates who show skill, initiative, enthusiasm and reliability.

If this post interests you then please fill in our online application form, which has been designed to be quick and easy for you to use. CV’s will not be accepted.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

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Hospitality Supervisors

Hospitality Supervisors
location
Birmingham
salary
Competitive
Job TitleHospitality Supervisor
DepartmentCorporate Hospitality
Reports to Corporate Hospitality Manager
Hours of workMatchdays and Events as required
Purpose of the PostTo facilitate an efficient, safe and outstanding service to customers and organise staff members to provide these goals.

SCOPE OF DUTIES

  • Facilitate smooth running of service
  • Deliver briefing and motivate staff
  • Organise staff, their responsibilities and operational areas
  • Delegate staff sections
  • Liaise between kitchen and restaurant
  • Ensure all duties are carried out at the end of service
  • Complete feedback sheet
  • Organise and deliver training to staff in conjunction with the Corporate Hospitality Manager
  • Build rapport with customers

GENERAL ROLES & RESPONSIBILITIES

  • Ensure compliance with all the Policies and Procedures contained within the Casual Workers Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.
  • Any other duties as deemed necessary by your Line Manager or Head of Department.

ESSENTIAL REQUIREMENTS
EXPERIENCE
  • Serving the public
  • Hospitality, events, banqueting, restaurant or bar service, catering, retail or similar experience
  • Proven record of managing individuals and teams
  • Ability to perform well under pressure
  • Good organisational skills
  • Able to train staff
    • Able to complete written records in a timely manner
    • Confidence to brief staff and recognise training needs
    • Able to organise more than one operational area at a time
SKILLS & ABILITIES
  • Good customer service skills, technical skills and attention to detail
  • Able to work on your own initiative and motivate others
  • Demonstrate awareness of a wide variety of professional practices
  • Ability to problem solve at all times
  • Effective written and verbal communication skills
  • Able organise aspects of service and relay information to the kitchen and associated staff
  • Ability to organise and deliver training
  • Wine and bar service skills
  • Work in an organised manner
  • To work as an effective team member under pressure and to deadlines
  • Up to date skills knowledge
    • Able to promote food and drinks as required
    • Confidence to contribute effectively in meetings

EDUCATION/QUALIFICATIONS

  • Basic Food Hygiene
  • Relevant qualification in restaurant, food and beverage service or similar substantial experience

Desirable

    • Degree or senior management experience
    • Advanced hygiene, safety and first aid qualifications
    • Excellent understanding of current health, safety and hygiene legislation.


    PERSONAL REQUIREMENTS
    • Smart appearance and high standard of hygiene and a flexible attitude
    • High level of commitment and enthusiasm for the job
    • Must adhere to confidentiality and data protection procedures at all times
    TERMS OF APPOINTMENT
    • Zero hours contract
    • Flexibility with working hours required to meet demands of the role
    • Applicants must be eligible to live and work in the UK.
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    Kitchen Porters

    Kitchen Porters
    location
    Birmingham
    salary
    Competitive

    Birmingham City Football Club is looking for a number of Kitchen Porters to cover matches and events on an ad hoc basis.

    Kitchen Porters assist the back and front of house operations by providing an excellent level of cleanliness, and that turnaround of crockery and cutlery is efficient to ensure food and service is given to customers at all times.

    Typical hours will be 4pm until midnight in the evenings and weekends so you must be prepared to work and commute at unsociable hours. However, on occasion you may be requested to cover other shifts to cover for holidays etc.

    The main responsibilities of the role are:

    • To keep the kitchens clean and hygienic at all times
    • To be responsible for the cleaning of back of house areas to the highest standard during the shift period
    • To have responsibility for the removal of rubbish from the kitchen areas and the correct and appropriate storage in the loading bay.
    • To continuously replenish paper rolls and fill soap dispensers throughout the kitchen areas during the shift
    • To be responsible for taking the clean cutlery and crockery between event rooms, kitchens and dish wash area.
    • To assist with deliveries and help the Head Porter.

    The ideal candidate must be hard working and proactive in an extremely busy environment.

    Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Applicants must be eligible to live and work in the UK.

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    Sales Assistant

    Sales Assistant
    location
    St. Andrew's
    salary
    Up to £7.83 per hour

    A fantastic opportunity has arisen to work within our ticketing department based at St. Andrew’s Trillion Trophy Stadium.

    We are looking for highly motivated individuals to assist in both the Blues Superstore and the Ticket Office on an ad hoc basis when required, this will be predominately on home match days but may lead to more hours for the right candidates. The overall aim is to achieve and increase in store sales and experience to all customers. The nature of the job will include working within either of our retail outlets and performing all retail duties.

    Responsibilities include:

    • To offer first class service to all customers, providing assistance wherever possible
    • Serving customers to tickets and merchandise
    • Assisting customers with queries on the shop-floor or in the ticket office
    • Merchandising, ticketing and tagging stock items
    • Operate a register in accordance with BCFC procedures (after training)
    • Keeping all areas of the shop/ticket office, including back of house, clean and tidy at all times
    • Assisting with the receipt and counting in of deliveries
    • Assisting with Mail Order queries
    • To answer telephone calls as quickly and efficiently as possible
    • Picking of customer orders received through Mail Order
    • Printing of replica shirts (after training)
    • Working knowledge of products that BCFC stock to facilitate additional sales.
    • To be pro-active in the prevention of customer complaints from all sides of the business
    • To make sure you represent Birmingham City Football Club in a professional manner at all times

    Person Specification

    • A strong commitment to excellent customer service
    • The ability to work under pressure and handle challenging situations
    • Cash handling skills
    • The ability to sell and up-sell retail merchandise
    • An understanding of retail laws, security and health and safety is desirable
    • Strong organisational and numeracy skills
    • Good communication skills including written and oral skills
    • Ability to work on own initiative and as part of a team
    • Must possess excellent attention to detail
    • Highly organised and uses initiative
    • Must be confident, enthusiastic and approachable and display a positive outlook and drive
    • Dependable, trustworthy and reliable

    Applicants must be eligible to live and work in the UK.

    BCFC is an equal opportunities employer and welcomes applications from all sectors of the community. BCFC is a Disability Confident Employer.

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    Chefs

    Chefs
    location
    Birmingham
    salary
    Competitive

    Department: Executive Kitchen

    Term: Home Matchdays and Events as required

    Location: St. Andrew’s Trillion Trophy Stadium, Cattell Road, Birmingham, B9 4RL

    Salary: Competitive – Depending on skills

    Application Closing Date: Ongoing

    Birmingham City Football Club prides itself on providing our guests with the finest sporting hospitality ensuring that our matchday and event cuisine is of the very highest standard. We are currently looking for a number of qualified Chefs at all levels, who can help us cover home matches and events. The role entails the preparation and cooking of high quality food and assisting the catering team in ensuring an excellent level of food and service is provided to customers at all times.

    Responsibilities include:

    • Assisting the Executive Chef in food preparation maintaining high culinary standards
    • Ensuring that dishes are prepared and served on time
    • Making sure that all the items of food offered to our customers on the menus are available
    • Keeping the kitchen in a clean and workable condition at all times
    • Ensuring all company policies, hygiene, health and safety regulations are followed at all times.

    Candidates MUST possess the following qualifications and/or relevant experience. Please detail in your application how you meet these criteria.

    • Senior Sous Chef – A Michelin rated level Chef or Head Chef in 4 star hotels (includes Specialist Pastry Chefs). A fully qualified Chef responsible for overseeing matchday catering in a specific stand/area under direct supervision from the Executive Head Chef.
    • Sous Chef - Fully qualified Chef with over 15 year’s experience at 2 rosette stars level. Able to run their own section and/or area of the Stadium in the absence of the Senior Sous Chef.
    • Senior Chef de Partie - Fully qualified Chef with up to 15 year’s experience and 4-star hotel background. Qualified Chef will have the competence to run and manage a kitchen department and to report directly to the Senior Sous Chef.
    • Chef de Partie - Fully qualified Chef with predominantly pub experience (i.e. non fine dining) with over 4 year’s experience. Qualified chef to NVQ Level 1 and 2 who is competent to take control of any given department in the Kitchen.
    • First Commis Chef - Fully qualified Chef up to NVQ Level 1 or 2 with little experience but competent to take instructions in all kitchen departments from a Chef de Partie.
    • Trainee Chef - No formal qualifications but will be currently studying for a formal catering qualification and wishes to progress. Must be able to demonstrate a real passion to learn.

    The ideal candidate will also possess the following attributes:

    • Hard working, efficient, able to prioritise and work to a high standard under pressure in a busy quality driven environment
    • Excellent communication skills
    • An excellent eye for detail
    • Excellent organisational skills
    • Experience of various cooking methods, ingredients, equipment, and procedures
    • Knowledge of Food Safety Law
    • Be passionate about food and looking to develop their professional career

    Please note: only applicants who demonstrate on their application form that they meet the above criteria will be shortlisted for an interview.

    Chefs can be appointed on a PAYE casual basis or on a self-employed basis, please state in your application which type of contract you would prefer.

    What we offer

    • Competitive rates
    • The opportunity to develop your skills and experience in an elite environment and help build the foundations of your future career
    • The chance to work in a fantastic team environment
    • Ongoing learning and development opportunities
    • 10% discount in the Club’s Retail Superstore

    How to Apply

    To apply for this exciting opportunity, please fill in our online application form, which has been designed to be quick and easy for you to use.

    Anyone interested should apply online at the following link. CV’s will not be accepted.

    Applicants must be eligible to live and work in the UK.

    Birmingham City FC is an equal opportunities employer and welcomes applications from all sectors of the Community.

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    1st Team Sports Science Work Placements

    1st Team Sports Science Work Placements
    location
    Trillion Trophy Training Centre
    salary
    Expenses Only

    Term: Work Placement (Full Time)

    Department: Professional (1st Team & Under 23’s)

    Closing Date: 31 January 2019

    Birmingham City Football Club is offering 2 x Full Time Sports Science work placements. The chosen applicants will gain valuable experience working within professional football and have the chance to apply their current knowledge within an applied setting.

    Benefits of the programme would include:

    • Opportunity to work within an elite, professional sports club environment
    • Work alongside experienced sports science professionals
    • Chance to observe the planning and implementation of a comprehensive sports science support programme
    • Day to day interaction with multi-disciplinary staff within the football department
    • Develop the ‘soft-skills’ to compliment the underpinning theory already learnt
    • A years applied experience which helps set you apart when seeking employment

    Roles and responsibilities will include:

    • Supporting the existing 1st team and under 23s physical performance staff
    • Preparation of nutritional supplements pre and post training
    • Preparation of equipment and nutritional supplements for matches
    • Assisting with physical testing
    • Input and manage data from training and matches
    • Assisting with live GPS & HR monitoring
    • Monitoring of GPS and HR load for 1st Team and Under 23s squads
    • Any other tasks deemed suitable
    • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.
    • Any other duties as deemed necessary by the First Team Physical Conditioning Coach.

    Person Specification

    Essential Qualifications:

    • A good standard of education (e.g. GCSE’s or equivalent including Maths and English)
    • Be studying towards an appropriate degree (eg. Sports Science) and currently in their 2nd year of studies.

    Essential Skills and Abilities:

    • Ability to work to deadlines and within defined standards
    • A strong work ethic and willingness to learn
    • Ability to multi-task
    • Must have a keen attention to detail
    • Computer literate with experience of using Microsoft Excel.
    • A passion for developing a future in Sports Science
    • The ability to communicate and work closely with the Player, Coaching, Medical and Sports Science departments is essential.

    Desirable Skills and Abilities:

    • Ability to undertake research

    Personal Requirements:

    • Tenacity, ability to adapt to a constantly changing work environment
    • Demonstrate the ability to mix with different departments effectively communicating and distributing information
    • Self-starter with high integrity and ethical behaviour
    • Empathetic
    • Highly organised

    Starting Date

    The placement will commence on 26th June 2019 and will continue through to the end of the season 27 May 2020. It is imperative that applicants are able to commit to the position for all of the 2019-20 season.

    The position requires applicants to be available to work at the Trillion Trophy Training Centre, 300 Redhill Road, Kings Norton, Birmingham, B38 9EJ and will require evening and weekend work.

    A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.

    Applicants must be able to evidence that they are eligible to live and work in the UK. Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.


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    Academy Pitch Side First Aider

    Academy Pitch Side First Aider
    location
    Wast Hills / Away Fixtures
    salary
    Sessional Rate

    Job Title: Academy Pitch-side First Aider

    Department: Academy

    Term: Self-employed

    Location: Wast Hills Training Ground, Kings Norton, Birmingham

    Hours of work: Sessional

    Salary: Sessional rates

    Application Closing Date: 2 July 2017

    A fantastic opportunity for 3 Academy Pitch-side First Aiders has arisen within our Academy department. The duties include the following:

    • Communicate and promote the Academy culture creating an elite environment for the development of young players.
    • Have consistently high standards.
    • Communicate and engage with parents/guardians where appropriate.
    • Attend all professional development events.
    • Actively engage in a fully functioning competency framework and integrated appraisal process.
    • Monitor the well being of Academy players at all times liaising with the Safeguarding Services Manager.
    • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equal Opportunities Policy and Health & Safety Policy and procedures at all times.
    • Implementation of Sport Science and Medicine strategy across all the development phases.
    • Assessment and management of injuries and illnesses to our Academy Players (within your scope of practice and under supervision where appropriate), including relevant referral to internal and external health professionals.
    • Provision of medical cover for training and match day for U9-U16 fixtures
    • As appropriate, assist in the collection of the medical, orthopaedic and movement screening data for U9-U16 players.
    • When requested, delivery of individual and group prehabilitation services to our Academy players.
    • Maintain a comprehensive database of work conducted with athletes and coaches on the PMA. To include current medical status, medical notes and session content and attendance.
    • Feedback relevant medical information to the appropriate Club staff for all Academy players. This is to include updates on injured players and return to train/play dates (but must respect and abide by medical confidentiality laws).
      • Implementation of an Emergency Action Plan for each site that training/matches occur (where we are the “home” team).
    • Work effectively with other support staff and services, including doctors/sport science services, to provide an integrated approach to performance enhancement.
    • Utilise the Academy Competency Framework to appraise your performance and guide your individual professional development
    • Arrive at matches at least 1 hour before kick off or 30 minutes before training and conduct a pre event check of the players and the site (familiarize yourself with the Emergency Action Plan)
    • To provide the immediate 1st aid management of any academy player’s medical emergency (within your scope of practice) that occur whilst you are covering a specific event. To only provide clinical diagnosis and rehabilitative treatment when supervised by a Chartered Physiotherapist.
    • Communicate your availability with the Full Time physiotherapy staff, giving at least 2 weeks notice if you are unavailable to work.
    • To work a minimum of 2 sessions per month (as required) for each month of the season; from July through to the following May

    PERSON SPECIFICATION:

    Qualifications

    Essential

    • Bsc (Hons) Physiotherapy Student
    • BSc (Hons) Sports Therapy

    Desirable

    • Experience of providing medical support in elite sport
    • Valid FA IFAS certificate
    • Valid FA safeguarding certificate
    • On the DBS update service

    Skills and Abilities

    Essential

    • Knowledge of the Player Performance Pathway (EPPP)

    Desirable

    • Experience working within an elite playing environment
    • Knowledge of the Performance Management Application (PMA)
    • Experience in pitch side management of injuries
    • Experience rehabilitating athletes

    Personal Requirements

    • Must adhere to confidentiality and data protection procedures at all times
    • Ability to communicate appropriately with all ages
    • Professional

    Applicants must be eligible to live and work in the UK.

    This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974

    Only applicants that demonstrate within their application that they meet the above criteria will be considered for the role.

    Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

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    Skilled Groundsperson, Wast Hills

    Skilled Groundsperson, Wast Hills
    location
    Wast Hills Training Ground
    salary
    Competitive dependent on skills

    Skilled Groundsperson

    Term: Full Time, Permanent 

    Department: Groundstaff

    Location: Trillion Trophy Training Centre, Redhill Road, Kings Norton, Birmingham, B38 9EJ

    Salary: Competitive dependent on skills

    Minimum Age: 16

    Application closing date:  Due to the urgent nature of filling this role, applicants will be interviewed as and when they apply and the application will remain open until a successful candidate has been appointed

    We are presently recruiting for two energetic and enthusiastic Temporary Groundspersons, who have a determined, flexible and ‘Can-Do’ attitude, to complement our existing team at our Training Ground for an immediate start. The successful candidates will be required to assist in the maintenance of pitches and associated areas / facilities at the Club’s 50-acre training ground site to a professional standard.

    Alongside the skills and abilities summarised below, it is essential the candidates are a self-starter (able to work unsupervised) whom is keen to get stuck in and make a positive contribution to the team and Club.

    The contract is initially on a fixed term basis for 6 months, but dependent on performance a permanent role may be offered.

    PERSON SPECIFICATION

    Qualifications

    Essential Requirements

    • NVQ2 or NVQ3 or other recognised equivalent qualification in Horticulture/Turf Maintenance or qualified by relevant experience

    Desirable Requirements

    • 2 years’ minimum experience within sports turf or horticultural background
    • Proven track record for at least 2 years as an experienced groundsman
    • Award(s) in the Safe use of Pesticides Application Modules PA1, PA6A & PA06A etc.
    • Experience working with a Synthetic Sports Training Facility
    • Manual Handling Techniques and Awareness Training

    Skills & Abilities

    Essential Requirements

    • Strong sense of responsibility and teamwork with excellent communication skills and the ability to build rapport with people at all levels
    • Effective planning and time management skills
    • A valid driving licence is essential
    • Ability to work as a team member

    Desirable Requirements

    • Experience working with football pitches at professional level
    • Good knowledge of Microsoft Office.

    Personal Qualities

    • Able to work on own and as part of a team
    • Willingness to work outdoors and in all weathers
    • Must possess a ‘can do’ and positive attitude
    • Flexible approach to meet the nature and demands of the business
    • Must be able to cope under pressure
    • Flexibility with working hours required to meet demands of the role, including weekend work and unsociable hours.

    Only applicants that demonstrate within their application that they meet the above essential criteria will be considered for the role. Previous applicants need not apply.

    Applicants must be able to demonstrate that they are eligible to live and work in the UK.

    Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, including contributory, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme.

    Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

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    Commercial Sales Executive

    Commercial Sales Executive
    location
    St. Andrew's Stadium
    salary
    Competitive, plus commission & benefits

    Hours of work: 37.5hrs per week plus matchdays

    Application Closing Date: Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be shut down as soon as a suitable candidate has been sourced

    A fantastic opportunity has arisen within this unique environment for a Commercial Sales Executive to join our thriving Commercial department.

    Based at St. Andrews Trillion Trophy Stadium, we are looking for a highly motivated, target driven and determined individual who can demonstrate a proven track record of achieving high level, repeat and new business sales.

    This role requires tenacious, professional, and business focused individuals with a passion for sales and ideally a knowledge of football (although this is not essential).

    Reporting to the Football Sales Manager and working within a strong team, you will be tasked with meeting & exceeding individual and team sales targets through the active selling of the Club’s seasonal hospitality facilities, match-to-match hospitality packages and other club commercial events. Some individual account management duties will also be required. Good communication and organisation skills and an ability to identify and implement other opportunities is essential.

    Sales via existing & new customer contact will be required through networking, cold calling & progression of warm leads to ensure the continued growth & development of the Club’s commercial product. Experience of using CRM in a proactive manner within a sales environment is desirable but not essential as full training will be given.

    On home match-days the successful candidate will be required to work alongside the existing commercial team to ensure the smooth delivery of the corporate function across the Stadium.

    Birmingham City’s Commercial Department is a target driven environment where commitment to achieving results is required and initiative is encouraged.

    PERSON SPECIFICATION

    Education/Qualifications

    Essential

    • A good standard of Education

    Desirable

    • Educated to degree level
    • Ability to speak other languages would be useful

    Skills & Abilities

    Essential

    • Ability to meet targets and set KPIs
    • Strength in time management, administrative ability, organisation, and customer service skills is essential
    • Ability to identify opportunities, and show initiative
    • Able to manage existing customer relationships, and proactively develop new customer relationships
    • Identifies and anticipates customer needs and exceeds expectations
    • Confident and can influence at all levels
    • Demonstrates excellent communication skills – both written and verbal
    • Ability to work both as part of a team and under own initiative
    • Strong organisational and planning skills
    • Manages their own development
    • Keyboard skills, including use of Word, Excel and Outlook

    Desirable

    • Excellent presentation skills that inspire the audience
    • Collaborates across the business to come up with new ways of working
    • Ability to demonstrate good problem solving and decision making skills
    • Commercially driven and financially astute
    • Experience in sales, telemarketing, appointment scheduling or cold-calling techniques
    • Worked within football previously
    • Role models good team behaviour
    • Takes full accountability for all their decisions and how they impact others

    Personal Requirements

    • A hands-on approach and strong work ethic is a must with a background in target driven sales environments and good organization skills also essential.
    • High energy; ability to remain focused on sales goals and work independently
    • Must possess a genuine desire to exceed both consumer expectations and sales
    • Enthusiastic, self-motivated, flexible and proactive approach to workload
    • Ability to multi task
    • Ability to work flexible hours, including evenings, weekends and holidays
    • Applicants must be eligible to live and work in the UK.

    A full Job Description can be provided on request by emailing jobs@bcfc.com

    Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, contributory pension, life assurance 2 x salary, free car parking, free gym membership, two free season tickets and membership to Blues Loyalty Scheme. If you are offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

    Birmingham City FC is an Equal Opportunities and Disability Confident Employer and welcomes applicants from all sectors of the community.

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    Consumer Sales Executive

    Consumer Sales Executive
    location
    St. Andrew's Trillion Trophy Stadium
    salary
    £17,000 plus benefits
    Job TitleConsumer Sales Executive
    DepartmentTicketing & Retail
    Reports to Head of Ticketing & Retail/Ticketing Manager
    Hours of work37.5 hours per week - 9am–5.00pm Monday to Friday (1/2hr lunch) including home match-days and events as required
    Purpose of the PostThe key focus will be on growing and developing all Consumer Packages and Ticket Incentive Schemes within various groups, schools, businesses and organisations to drive further engagement and forge stronger relationships between Birmingham City Football Club and the local community. The role requires a proactive and driven approach to develop and improve outbound ticket and retail consumer sales, including group sales and match-day experiences plus ensuring excellence in communication and the delivery of the product or event. Promoting the Club and its various incentives through group and tickets incentives to companies, sporting clubs, youth organisations and fans via telephone prospecting and also by personal appointments at places such as community groups and schools.

    SCOPE OF DUTIES

    • To be proactive in sales and delivery of Consumer packages, maximising attendance and new visitors to each home game or event and ensuring first class delivery of service of the experience
    • Full review, planning and fulfilment of all the Clubs consumer match-day experience products including, but not limited to, Mascot Packages, Children’s Birthday Parties, Adult Celebration Packages, Celebration Packages and developing new packages as appropriate in line with customer demand and expectation
    • Compiling and managing budgets including the profit and loss and sale price for each of the match-day experience packages to ensure best value and sustainability at all times
    • Managing and planning events on the day, delivering an unforgettable experience and encouraging future attendance and developing further interest and support of the Club
    • Actively seek feedback from customers about their experience with the aim of using feedback to continually improve the package and service offered
    • Suggest, develop and implement new ideas and products as well as making continual improvements to the Club’s current offerings of match-day consumer products or initiatives
    • Full administration and fulfilment of the Clubs ticket incentive scheme, and continually reviewing the scheme to ensure mutual benefit to both organisations at all times
    • Maximize sales through introducing all of the Club’s ticket incentive schemes to new organizations, groups and schools and encouraging increased sales from existing organizations to grow attendances and further engagement with BCFC
    • Working with colleagues to develop the Clubs stadium tour package, to improve the current package and ensuring it fulfils expectations of all customers

    • Work closely with the Clubs marketing department to ensure the most effective and relevant communication of all of the existing and any new Consumer Sales products
    • Building strong relationships with other Club departments with the aim of exploring further interest amongst existing Club contacts for consumer, group and experience sales
    • Creating and developing new business opportunities and relationships within the local community by regularly pitching new prospects through external appointments and phone prospecting
    • Managing all personal accounts and providing the highest level of customer service and experience throughout the season
    • Co-ordination of all sales via both ticketing and retail operations, ensuring effective processes are in place which are both lawful, effective and in line with the regulations as laid down by The Premier League / The Football League
    • Provide accurate and up to date reports on sales of all Consumer Sales products
    • To constantly strive to improve operation at the Club in terms of service offered to the Club’s customers and the maximization of sales
    • To review and develop alternative communication methods with customers including for example, but not limited to the effective use of the club’s social media tools
    • To liaise with the Customer Services Manager and be pro-active in the prevention of customer complaints from all sides of the business, ensuring consistent, timely and professional responses are offered
    • Continue to progress the Clubs work on equality by encouraging underrepresented groups to interact with the Club and attend events at St. Andrew’s. This should be new fans as well as existing fans and should cover all areas of the local and wider community
    • To achieve an increase in Customer compliments and positive comments and a reduction in complaints regarding the Ticketing & Retail operations and/or service
    • To adhere to Data Protection Laws at all times and implementing any new working practices required to better current methods, and/or as required by pertinent laws or regulations where applicable
    • Updating and cleansing of customer data to ensure that the Clubs CRM database is as accurate as possible
    • To represent the Employer, Birmingham City FC in a professional manner at all times
    • Presence at all home match-days and to cover, or arrange cover for non-home Saturday match-days in accordance with the Ticket Office opening hours

    GENERAL ROLES & RESPONSIBILITIES

    • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equality & Diversity Policy and Health & Safety Policy & Procedures at all times.
    • Other duties as required. The scope of these duties may be extended as dictated by the changing requirements of the department and the organisation, and therefore, the role may require additional ad-hoc duties as reasonably required.
    ESSENTIAL REQUIREMENTSDESIRABLE REQUIREMENTS
    QUALIFICATIONS
    • A good standard of Education
    • Fluent in English Language
      • Educated to degree level or qualified by equivalent experience
      • Ability to speak other languages would be useful
    SKILLS & ABILITIES
    • Ability to meet targets and KPIs
    • Strength in time management, planning, organisation, and customer service skills is essential
    • Ability to identify opportunities, and show initiative
    • Able to manage existing customer relationships, and proactively develop new customer relationships
    • Identifies and anticipates customer needs and exceeds expectations
    • Confident and can influence at all levels
    • Demonstrates excellent communication skills – both written and verbal
    • Ability to work both as part of a team and under own initiative
    • Manages their own development
    • Strong organisational and planning skills
    • Must be PC literate with excellent keyboard skills, including use of Word, Excel and Outlook
      • Excellent presentation skills that inspire the audience
      • Collaborates across the business to come up with new ways of working
      • Ability to demonstrate good problem solving and decision making skills
      • Commercially driven and financially astute
      • Experience in sales, telemarketing, appointment scheduling or cold-calling techniques
      • Worked within football previously
      • Role models good team behaviour
      • Takes full accountability for all their decisions and how they impact others
    PERSONAL REQUIREMENTS
    • A hands-on approach and strong work ethic is a must with a background in target driven sales environments and good organization skills also essential.
    • High energy; ability to remain focused on sales goals and work independently
    • Must possess a genuine desire to exceed both consumer expectations and sales
    • Enthusiastic, self-motivated, flexible and proactive approach to workload
    • Ability to multi task
    • Must adhere to confidentiality and data protection procedures at all times
    TERMS OF APPOINTMENT
    • 37.5 hours per week
      • 20 days annual leave rising by 1 day per year up to a total of 25
      • 8 statutory bank holidays
    • 6 month’s probation
    SPECIAL CONDITIONS
    • Flexibility with working hours required to meet demands of the role
    • Applicants must be eligible to live and work in the UK.
    APPLY NOW

    Key Accounts Executive

    Key Accounts Executive
    location
    St. Andrew's
    salary
    Competitive

    A fantastic opportunity has arisen within this unique environment for a key account executive to join our thriving Commercial department.

    Roles and Responsibilities:

    • This role will assist the Advertising and Sponsorship Manager in managing and developing additional business from the Football Club’s key accounts, whilst also assisting with the successful acquisition of new key partners.The position requires the combined skills of account management and with a proactive attitude towards sales.Excellent organisation and planning skills with good communication skills and an ability to identify and implement marketing opportunities are essential. The ability to work as part of a team but also use initiative and take responsibility for certain projects.
    • To support the Advertising and Sponsorship Manager with administration and the management of key accounts
    • To assist with the development and implementation of sales and marketing plans
    • To establish and maintain professional working relationships, documenting and processing client’s requirements
    • Maintaining accurate and up-to-date contact reports, following up and managing action points to provide historical and current information for review and analysis
    • To project manage marketing and promotional campaigns, ensuring all relevant parties are fully informed of plans
    • To communicate and co-operate with other departments within the Football Club to ensure consistency and accuracy regarding all key account activities
    • To monitor developments in key account industries and report to the Advertising & Sponsorship Manager and Head of Commercial
    • Other duties as required

    The scope of these duties may be extended as dictated by the changing requirements of the department and the organisation, and therefore, the role may require additional ad-hoc duties as reasonably required.


    PERSON SPECIFICATION

    Education/Qualifications

    Desirable

    • Commercial or business related degree

    Skills & Abilities

    Essential

    • Excellent business acumen
    • Excellent written and verbal communication skills and the ability to build rapport with customers and sponsors to create long lasting relationships
    • Excellent IT skills and computer literacy
    • The ability to work in a team or on own initiative and liaise with people at all levels
    • Must possess the ability to work to tight deadlines and be extremely well organised

    Desirable

    • Knowledge of working in a commercial environment
    • Previous experience (ideally but not essential) in sales or account management but candidates with the right personality and enthusiasm without this experience will be equally welcome to apply

    Personal Requirements

    • Possess good negotiation skills and pro-active sales ability
    • Have a persuasive yet diplomatic approach
    • Be of smart appearance and professional manner
    • Must adhere to confidentiality and data protection procedures at all times

    Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme. If you offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

    Applicants must be able to evidence that they are eligible to live and work in the UK. Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.

    APPLY NOW

    Senior Commercial Administrator

    Senior Commercial Administrator
    location
    salary
    Competitive

    A fantastic opportunity has arisen within this unique environment for a senior commercial administrator to join our thriving Commercial department.

    Roles and Responsibilities:

    • To provide full administrative & secretarial support to the Head of Commercial Sales and members of the Commercial Department to meet business and departmental needs and ensure a high standard of efficiency and excellent organisation is maintained.
    • To ensure all work produced for and from the Commercial Department (and Company) is produced to a high standard in accordance with agreed timescales and in line with Company brand and image.To complete all other corporate sales and match-day administration in a timely and effective manner to ensure the smooth running and efficiency of the co-ordination and execution of each match-day event (and all other commercial events) for the Club’s corporate guests and cliental.
    • To offer full secretarial and administrative support to the Head of Commercial and other members of the Commercial Department
    • Responsible for the procurement of Commercial purchases (applying three quote procedure at all times)
    • Opening post and prioritising/distributing as relevant
    • Liaising with Catering Department to ensure service requirements are met
    • Typing of all correspondence, contracts, drafting letters, reports etc
    • Management of the Commercial Department Management Information
    • Recording staff attendance, sickness and lateness for all Commercial staff and relaying such information to the HR Department in a timely manner
    • Maintaining central filing system for the Commercial Department correspondence
    • Ensure the smooth running of the Commercial office including screening calls and prompt internal communication
    • Occasional Management Meeting support/minute taking as required
    • To manage and organise all match day administration in relation to match day sales
    • Ensure that all incoming bookings are administered correctly, and event itinerary communicated to customers and event staff
    • Full CRM management and accountability
    • Any other duties as reasonably required

    Essential Skills and Abilities:

    • Excellent business acumen
    • Excellent written and verbal communication skills
    • Excellent IT skills and computer literacy
    • Able to work in a team or on own initiative and liaise with people at all levels
    • Must possess the ability to work to tight deadlines and be extremely well organised

    Desirable Skills and Abilities:

    • Knowledge of working in a commercial environment

    Personal Requirements:

    • Be of smart appearance and professional manner
    • Have a persuasive yet diplomatic approach
    • Possess good negotiation skills
    • Must adhere to confidentiality and data protection procedures at all times

    Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme. If you offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

    Applicants must be able to evidence that they are eligible to live and work in the UK. Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.

    APPLY NOW

    Cocktail Maker

    Cocktail Maker
    location
    Birmingham City Football Club
    salary
    £10 per hour

    If going the extra mile for someone comes naturally to you, you could be a natural fit with us! It is strengths like these that we look for in our people. You are comfortable starting a conversation with anyone, answering their questions or meeting their requests, doing that bit extra for them and going the extra mile. It comes naturally to you.

    We are currently looking for enthusiastic, motivated and committed Cocktail Makers to serve Cocktails to our Corporate Guests.

    The ideal candidate will have: 

    - Experience in a similar role

    - Excellent cocktail knowledge, awareness of the international cocktail scene and innovative ideas.

    - A keen eye for detail and presentation

    - Flexibility and eagerness to learn more about bar supervising

    APPLY NOW

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