Work Experience Requests

BCFC get a high number of requests for work experience placements on a daily basis and the Club are committed to supporting the Communities in which we work. However, due to limited capacity and resources we have very few opportunities available for work experience placements and those we do have available, are fulfilled through our work with our charity partners, which are chosen on an annual basis and will be published on our careers site. This means that unfortunately we are unable to accept or agree ad-hoc requests for work experience placements.

Acceptable Forms of Identification

You may be required to provide evidence of your eligibility to work in the UK - you can view a PDF chart of acceptable documents here.

Kiosk Staff/Retail Catering Assistants

Kiosk Staff/Retail Catering Assistants
location
Birmingham
salary
Competitive

Department: Retail Catering

Hours of Work: Match Days and Events

Closing Date: Applicants will be interviewed as and when they apply

We have a great opportunity to gain experience in a fun, fast-paced environment and earn extra income. People are the heart and soul of our business – our supporters, staff and guests. Our mission is to make all visitors to the Club happy, with our winning combination of great tasting food and drink, and service with a smile. And that’s why we endeavour to hire the best.

We’re always on the lookout for enthusiastic and talented people who will brighten our guest’s day. Our staff come from diverse backgrounds but they all have one thing in common: an upbeat positive attitude.

The Club are well aware that to be successful we must carefully develop and train our staff. Teamwork is vital and everyone is important whatever their role. Our philosophy is simple; you provide the enthusiasm – we’ll provide the training and support. And advancement is there for those who want it – many of our Retail Catering Assistants have progressed to become Retail Catering Team Leaders or Stand Managers.

In addition to progression opportunities there are also a number of benefits offered to our staff including 10% discount on retail merchandise in the Superstore, flexible working hours, Awards Evenings, and opportunities to gain recognised training qualifications.

If you’re hard working, passionate about food and drink, and have a good sense of humour, you’ll probably enjoy working at Birmingham City Football Club. The ideal candidate will possess excellent customer service skills and will be a hardworking, proactive and friendly team player with an infectious smile.

Suitable applicants will be interviewed as and when they apply.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities employer and welcomes applications from all sectors of the Community.

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Kitchen Porters

Kitchen Porters
location
Birmingham
salary
Competitive

Birmingham City Football Club is looking for a number of Kitchen Porters to cover matches and events on an ad hoc basis.

Kitchen Porters assist the back and front of house operations by providing an excellent level of cleanliness, and that turnaround of crockery and cutlery is efficient to ensure food and service is given to customers at all times.

Typical hours will be 4pm until midnight in the evenings and weekends so you must be prepared to work and commute at unsociable hours. However, on occasion you may be requested to cover other shifts to cover for holidays etc.

The main responsibilities of the role are:

  • To keep the kitchens clean and hygienic at all times
  • To be responsible for the cleaning of back of house areas to the highest standard during the shift period
  • To have responsibility for the removal of rubbish from the kitchen areas and the correct and appropriate storage in the loading bay.
  • To continuously replenish paper rolls and fill soap dispensers throughout the kitchen areas during the shift
  • To be responsible for taking the clean cutlery and crockery between event rooms, kitchens and dish wash area.
  • To assist with deliveries and help the Head Porter.

The ideal candidate must be hard working and proactive in an extremely busy environment.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Applicants must be eligible to live and work in the UK.

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Sales Assistant

Sales Assistant
location
St. Andrew's
salary
Competitive

A fantastic opportunity has arisen to work within our super store department based at St. Andrew’s Trillion Trophy Stadium.

We are looking for highly motivated individuals to assist in the Blues Superstoreon an ad hoc basis when required, this will be predominately on home match days but may lead to more hours for the right candidates. The overall aim is to achieve and increase in store sales and experience to all customers. The nature of the job will include working within either of our retail outlets and performing all retail duties.

Responsibilities include:

  • To offer first class service to all customers, providing assistance wherever possible
  • Serving customers to tickets and merchandise
  • Assisting customers with queries on the shop-floor
  • Merchandising, ticketing and tagging stock items
  • Operate a register in accordance with BCFC procedures (after training)
  • Keeping all areas of the shop, including back of house, clean and tidy at all times
  • Assisting with the receipt and counting in of deliveries
  • Assisting with Mail Order queries
  • To answer telephone calls as quickly and efficiently as possible
  • Picking of customer orders received through Mail Order
  • Printing of replica shirts (after training)
  • Working knowledge of products that BCFC stock to facilitate additional sales.
  • To be pro-active in the prevention of customer complaints from all sides of the business
  • To make sure you represent Birmingham City Football Club in a professional manner at all times

Person Specification

  • A strong commitment to excellent customer service
  • The ability to work under pressure and handle challenging situations
  • Cash handling skills
  • The ability to sell and up-sell retail merchandise
  • An understanding of retail laws, security and health and safety is desirable
  • Strong organisational and numeracy skills
  • Good communication skills including written and oral skills
  • Ability to work on own initiative and as part of a team
  • Must possess excellent attention to detail
  • Highly organised and uses initiative
  • Must be confident, enthusiastic and approachable and display a positive outlook and drive
  • Dependable, trustworthy and reliable

Applicants must be eligible to live and work in the UK.

BCFC is an equal opportunities employer and welcomes applications from all sectors of the community. BCFC is a Disability Confident Employer.

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Chefs

Chefs
location
Birmingham
salary
Competitive

Department: Executive Kitchen

Term: Home Matchdays and Events as required

Location: St. Andrew’s Trillion Trophy Stadium, Cattell Road, Birmingham, B9 4RL

Salary: Competitive – Depending on skills

Application Closing Date: Ongoing

Birmingham City Football Club prides itself on providing our guests with the finest sporting hospitality ensuring that our matchday and event cuisine is of the very highest standard. We are currently looking for a number of qualified Chefs at all levels, who can help us cover home matches and events. The role entails the preparation and cooking of high quality food and assisting the catering team in ensuring an excellent level of food and service is provided to customers at all times.

Responsibilities include:

  • Assisting the Executive Chef in food preparation maintaining high culinary standards
  • Ensuring that dishes are prepared and served on time
  • Making sure that all the items of food offered to our customers on the menus are available
  • Keeping the kitchen in a clean and workable condition at all times
  • Ensuring all company policies, hygiene, health and safety regulations are followed at all times.

Candidates MUST possess the following qualifications and/or relevant experience. Please detail in your application how you meet these criteria.

  • Senior Sous Chef – A Michelin rated level Chef or Head Chef in 4 star hotels (includes Specialist Pastry Chefs). A fully qualified Chef responsible for overseeing matchday catering in a specific stand/area under direct supervision from the Executive Head Chef.
  • Sous Chef - Fully qualified Chef with over 15 year’s experience at 2 rosette stars level. Able to run their own section and/or area of the Stadium in the absence of the Senior Sous Chef.
  • Senior Chef de Partie - Fully qualified Chef with up to 15 year’s experience and 4-star hotel background. Qualified Chef will have the competence to run and manage a kitchen department and to report directly to the Senior Sous Chef.
  • Chef de Partie - Fully qualified Chef with predominantly pub experience (i.e. non fine dining) with over 4 year’s experience. Qualified chef to NVQ Level 1 and 2 who is competent to take control of any given department in the Kitchen.
  • First Commis Chef - Fully qualified Chef up to NVQ Level 1 or 2 with little experience but competent to take instructions in all kitchen departments from a Chef de Partie.
  • Trainee Chef - No formal qualifications but will be currently studying for a formal catering qualification and wishes to progress. Must be able to demonstrate a real passion to learn.

The ideal candidate will also possess the following attributes:

  • Hard working, efficient, able to prioritise and work to a high standard under pressure in a busy quality driven environment
  • Excellent communication skills
  • An excellent eye for detail
  • Excellent organisational skills
  • Experience of various cooking methods, ingredients, equipment, and procedures
  • Knowledge of Food Safety Law
  • Be passionate about food and looking to develop their professional career

Please note: only applicants who demonstrate on their application form that they meet the above criteria will be shortlisted for an interview.

Chefs can be appointed on a PAYE casual basis or on a self-employed basis, please state in your application which type of contract you would prefer.

What we offer

  • Competitive rates
  • The opportunity to develop your skills and experience in an elite environment and help build the foundations of your future career
  • The chance to work in a fantastic team environment
  • Ongoing learning and development opportunities
  • 10% discount in the Club’s Retail Superstore

How to Apply

To apply for this exciting opportunity, please fill in our online application form, which has been designed to be quick and easy for you to use.

Anyone interested should apply online at the following link. CV’s will not be accepted.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities employer and welcomes applications from all sectors of the Community.

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Academy Host Family

Academy Host Family
location
Home
salary
Dependent on role

We are currently seeking host family providers, couples or singles, to support our elite young players who need to live away from home to undertake their football training at our club.

Host families would be required to provide homely accommodation throughout the season. The actual accommodation needed is a double bedroom with strong WIFI connection. Access to public transport and local amenities is desirable. The host families we are looking for would preferably be situated within a 10-minute drive of Wast Hills Training Ground.

Our placements vary from short-term to long-term, with some specialist accommodation, offering short notice limited accommodation for trialists or holiday cover for other host families.

Host families would be required to guide our young players by teaching them basic independent living skills such as washing, cooking cleaning after themselves alongside self care skills, for example, how to book medical appointments. Young players are also paid a ‘wage’ so may also require guidance on saving and budgeting. The host family will be required to provide some meals (dependent upon the Academy schedule) in line with the basic nutrition guide provided by the Academy.

Hosts are encouraged to include young players in family life, and scholars are expected to respect their host family’s way of life in return for being accepted as a family member. Both hosts and young players are given guidelines explaining what is expected of each of them. All our host families are regularly visited and inspected by us. Additionally, they formally undertake to protect and care for the young players in their charge.

The Football Club is committed to equal opportunities as well as safeguarding, promoting the welfare of children, young people and vulnerable adults. Any applicant wishing to be considered as a host family will need to demonstrate they are able to share this commitment.

As part of this commitment, Host Families are required to attend Safeguard Training every three years which is delivered by the Football Association/Football League. Hosts family members and any other persons over the age of 16 who reside at the address, are legally required to complete enhanced DBS checks, subscribe to the DBS Update Service on an annual basis and to authorise the Club to obtain a medical report from their GP. Fees for checks will be reimbursed.

Applicants must be eligible to live and work in the UK.BCFC is an equal opportunities employer and welcomes applicants from all sectors of the community.

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Brand & Marketing Work Placement

Brand & Marketing Work Placement
location
St. Andrew's
salary
Expenses only

Brand & Marketing Work Placement – 2019/20 Season

Term:June 2019 until May 2020

Department: Brand &Marketing

Location: St. Andrew's Trillion Trophy Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL

Salary: Expenses Only - cost of a WM monthly bus pass or mileage

Closing Date: Opportunity will remain open until successful applicant appointed

Birmingham City Football Club is offering a full-time voluntary work placement within its Brand & Marketing team. The chosen applicant will gain valuable experience working in Brand & Marketing within professional football and have the chance to apply their academic knowledge within an applied setting. This opportunity will also aim to accelerate their studies, give practical experience in the workplace and increase employability on completion of their studies.

Candidates will have the chance to gain experience and input their knowledge in the following areas:

  • Full marketing mix
  • Marketing campaigns from planning through to launch
  • CRM database and e-communications
  • Branding and brand guidelines
  • Digital marketing, assets and content
  • Matchday marketing, including arranging the Family Zone activities
  • PR and engagement activities
  • Event management
  • Print process and ordering
  • Loyalty and membership scheme
  • Any other specific duties, as defined and agreed during setting developmental objectives.

Person Specification:

  • Must possess a genuine passion for marketing and digital marketing
  • Must be highly creative – we are a very creative team and would expect the candidate to input their thoughts into our decision making
  • Must be currently working towards a marketing qualification, sport management, or similarly related qualification
  • A strong work ethic and willingness to learn
  • Computer literacy but advanced computer skills are welcomed
  • Full and Clean UK Driving Licence desirable but not essential.

Personal Qualities

  • Good communicator (written and oral skills)
  • Good judgement and uses own initiative
  • Highly organised and professional
  • High expectation of self and others
  • Trustworthy and reliable.

The role will be varied and will require a hardworking dedicated individual and in exchange we can guarantee that the experience you will gain from the role will stand you in great stead for any future career in the marketing industry.

To get the best from this opportunity, it is imperative that applicants can commit to the position for the entire 2019-2020 season (June 2019 until May 2020). There is also the opportunity for additional matchday paid work available.

Suitable candidates will be interviewed on a first come first served basis and applicants that meet the above criteria will be interviewed as soon as possible.The role will remain open until a successful applicant has been appointed.

Applicants must be able to evidence that they are eligible to live and work in the UK.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.

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Academy Driver

Academy Driver
location
TTTC
salary
Minimum wage

Core Responsibilities:

  • Communicate and promote the Academy culture creating an elite environment for the development of young players.
  • Have consistently high standards.
  • Communicate and engage with parents/guardians where appropriate.
  • Attend all professional development events.
  • Actively engage in a fully functioning competency framework and integrated appraisal process.
  • Monitor the wellbeing of Academy players at all times liaising with the Safeguarding Services Manager where required.
  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equality & Diversity, Safeguarding and Health & Safety Policies and Procedures at all times.

Transport Responsibilities:

  • Safe & timely transportation academy players to and from training and matches.
  • Liaising with Academy Transport & Matchday Coordinator with regards to driving schedule.
  • Ensuring the wellbeing of Academy players at all times whilst under your supervision; liaising with the Club’s Safeguarding Services Manager on all safeguarding related matters.
  • Liaising with parents and third parties associated with the Academy Programme.
  • Ensuring the Academy vehicles are kept tidy and well maintained at all times.
  • Maintaining records required for compliance with legal and Club regulations, including driver’s log of hours and vehicle mileage log books.
  • Promptly communicate and delays to the Transport & Matchday Coordinator in regards to breakdowns, weather conditions, traffic or other emergencies.
  • Any other duties as deemed necessary by your Line Manager or Head of Department.
  • Safe and legal operation of a company vehicles at all times.
  • Safe and timely transportation of company goods.

PERSON SPECIFICATION

Essential requirements:

  • Possession of a full UK driving licence that allows the use of 18 seat minibuses (maximum of 3 points on current UK driving licence)
  • Punctual and reliable
  • Ability to deliver excellent customer service and the ability to deal with challenging customer service scenarios
  • Excellent accuracy and attention to detail
  • Good geographical knowledge of the surrounding areas
  • Applicants must be eligible to live and work in the UK. This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.

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Consumer Sales Executive

Consumer Sales Executive
location
St. Andrew's Trillion Trophy Stadium
salary
£17,000 plus benefits
Job TitleConsumer Sales Executive
DepartmentTicketing & Retail
Reports to Head of Ticketing & Retail/Ticketing Manager
Hours of work37.5 hours per week - 9am–5.00pm Monday to Friday (1/2hr lunch) including home match-days and events as required
Purpose of the PostThe key focus will be on growing and developing all Consumer Packages and Ticket Incentive Schemes within various groups, schools, businesses and organisations to drive further engagement and forge stronger relationships between Birmingham City Football Club and the local community. The role requires a proactive and driven approach to develop and improve outbound ticket and retail consumer sales, including group sales and match-day experiences plus ensuring excellence in communication and the delivery of the product or event. Promoting the Club and its various incentives through group and tickets incentives to companies, sporting clubs, youth organisations and fans via telephone prospecting and also by personal appointments at places such as community groups and schools.

SCOPE OF DUTIES

  • To be proactive in sales and delivery of Consumer packages, maximising attendance and new visitors to each home game or event and ensuring first class delivery of service of the experience
  • Full review, planning and fulfilment of all the Clubs consumer match-day experience products including, but not limited to, Mascot Packages, Children’s Birthday Parties, Adult Celebration Packages, Celebration Packages and developing new packages as appropriate in line with customer demand and expectation
  • Compiling and managing budgets including the profit and loss and sale price for each of the match-day experience packages to ensure best value and sustainability at all times
  • Managing and planning events on the day, delivering an unforgettable experience and encouraging future attendance and developing further interest and support of the Club
  • Actively seek feedback from customers about their experience with the aim of using feedback to continually improve the package and service offered
  • Suggest, develop and implement new ideas and products as well as making continual improvements to the Club’s current offerings of match-day consumer products or initiatives
  • Full administration and fulfilment of the Clubs ticket incentive scheme, and continually reviewing the scheme to ensure mutual benefit to both organisations at all times
  • Maximize sales through introducing all of the Club’s ticket incentive schemes to new organizations, groups and schools and encouraging increased sales from existing organizations to grow attendances and further engagement with BCFC
  • Working with colleagues to develop the Clubs stadium tour package, to improve the current package and ensuring it fulfils expectations of all customers

  • Work closely with the Clubs marketing department to ensure the most effective and relevant communication of all of the existing and any new Consumer Sales products
  • Building strong relationships with other Club departments with the aim of exploring further interest amongst existing Club contacts for consumer, group and experience sales
  • Creating and developing new business opportunities and relationships within the local community by regularly pitching new prospects through external appointments and phone prospecting
  • Managing all personal accounts and providing the highest level of customer service and experience throughout the season
  • Co-ordination of all sales via both ticketing and retail operations, ensuring effective processes are in place which are both lawful, effective and in line with the regulations as laid down by The Premier League / The Football League
  • Provide accurate and up to date reports on sales of all Consumer Sales products
  • To constantly strive to improve operation at the Club in terms of service offered to the Club’s customers and the maximization of sales
  • To review and develop alternative communication methods with customers including for example, but not limited to the effective use of the club’s social media tools
  • To liaise with the Customer Services Manager and be pro-active in the prevention of customer complaints from all sides of the business, ensuring consistent, timely and professional responses are offered
  • Continue to progress the Clubs work on equality by encouraging underrepresented groups to interact with the Club and attend events at St. Andrew’s. This should be new fans as well as existing fans and should cover all areas of the local and wider community
  • To achieve an increase in Customer compliments and positive comments and a reduction in complaints regarding the Ticketing & Retail operations and/or service
  • To adhere to Data Protection Laws at all times and implementing any new working practices required to better current methods, and/or as required by pertinent laws or regulations where applicable
  • Updating and cleansing of customer data to ensure that the Clubs CRM database is as accurate as possible
  • To represent the Employer, Birmingham City FC in a professional manner at all times
  • Presence at all home match-days and to cover, or arrange cover for non-home Saturday match-days in accordance with the Ticket Office opening hours

GENERAL ROLES & RESPONSIBILITIES

  • Ensure compliance with all the Policies and Procedures contained within the Staff Handbook, paying particular regard to the Equality & Diversity Policy and Health & Safety Policy & Procedures at all times.
  • Other duties as required. The scope of these duties may be extended as dictated by the changing requirements of the department and the organisation, and therefore, the role may require additional ad-hoc duties as reasonably required.
ESSENTIAL REQUIREMENTSDESIRABLE REQUIREMENTS
QUALIFICATIONS
  • A good standard of Education
  • Fluent in English Language
    • Educated to degree level or qualified by equivalent experience
    • Ability to speak other languages would be useful
SKILLS & ABILITIES
  • Ability to meet targets and KPIs
  • Strength in time management, planning, organisation, and customer service skills is essential
  • Ability to identify opportunities, and show initiative
  • Able to manage existing customer relationships, and proactively develop new customer relationships
  • Identifies and anticipates customer needs and exceeds expectations
  • Confident and can influence at all levels
  • Demonstrates excellent communication skills – both written and verbal
  • Ability to work both as part of a team and under own initiative
  • Manages their own development
  • Strong organisational and planning skills
  • Must be PC literate with excellent keyboard skills, including use of Word, Excel and Outlook
    • Excellent presentation skills that inspire the audience
    • Collaborates across the business to come up with new ways of working
    • Ability to demonstrate good problem solving and decision making skills
    • Commercially driven and financially astute
    • Experience in sales, telemarketing, appointment scheduling or cold-calling techniques
    • Worked within football previously
    • Role models good team behaviour
    • Takes full accountability for all their decisions and how they impact others
PERSONAL REQUIREMENTS
  • A hands-on approach and strong work ethic is a must with a background in target driven sales environments and good organization skills also essential.
  • High energy; ability to remain focused on sales goals and work independently
  • Must possess a genuine desire to exceed both consumer expectations and sales
  • Enthusiastic, self-motivated, flexible and proactive approach to workload
  • Ability to multi task
  • Must adhere to confidentiality and data protection procedures at all times
TERMS OF APPOINTMENT
  • 37.5 hours per week
    • 20 days annual leave rising by 1 day per year up to a total of 25
    • 8 statutory bank holidays
  • 6 month’s probation
SPECIAL CONDITIONS
  • Flexibility with working hours required to meet demands of the role
  • Applicants must be eligible to live and work in the UK.
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Safety Administration Assistant

Safety Administration Assistant
location
St. Andrew's
salary
Competitive

A fantastic opportunity has arisen for a Safety Administration Assistant to join our Safety & Stewarding department to facilitate all administration & organisational needs of the Safety & Stewarding team. Based at St. Andrews Trillion Trophy Stadium, Birmingham, we are looking for a highly motivated, organised and resilient individual with excellent administration and IT skills.

The main responsibilities of the role include:

  • Provide secretarial & administrative support to the safety officer.
  • Prepare reports, presentations and maintain databases.
  • Co-ordinate meetings, dealing with correspondence, processing related invoices.
  • Attend meetings, take minutes and distribute/follow up actions with attendees.
  • Liaise with staff on non-safety issues such as staff passes, contracts, attendance, pay queries.
  • Submit wages to payroll.
  • Oversee stewards agreements in conjunction with HR.
  • Organise text message system to arrange steward’s attendance for each game.
  • Recruitment of stewards – Assist with administration and relevant systems.
  • Wristband allocation for matches.
  • Deal with any issues arising from Stewards match day documents.
  • Undertaking risk assessments.
  • Maintaining policies and procedures and updating when necessary.
  • Conduct Site visits/audits.
  • Liaise with Safety Advisor.
  • To ensure adherence to safety policies at the Training Ground.
  • To liaise with Training Ground staff on queries.
  • Produce statistics and reports.
  • Maintain and update databases relating to monthly reports and accident statistics.
  • Maintain regular and effective communication with internal colleagues.
  • Prepare data for inclusion in management reports.
  • Any other duties as deemed necessary by your Line Manager or Head of Department.

PERSON SPECIFICATION

Education/Qualifications

Essential

  • A good standard of Education
  • Fluent in English Language
  • Full and clean UK driving licence

Desirable

  • Professional qualifications in Health and Safety/Environmental systems
  • GCSE in English Language

Skills & Abilities

Essential

  • Ability to plan, prioritise and organise work load effectively, managing multiple tasks and working to tight deadlines
  • Must possess excellent office and administration skills
  • Must possess excellent IT skills including Microsoft Office (Word, Excel and Powerpoint)
  • Displays a high level of English grammar and written skills
  • Ability to review, evaluate and streamline existing services and procedures
  • Ability to write risk assessments
  • Systems Management knowledge
  • Ability to organise and administer events
  • Ability to establish and maintain good working relationships

Desirable

  • Project and programme management experience – experience of taking ownership of small projects and seeing them through to completion
  • Minute taking skills
  • Knowledge of working in a Health & Safety environment

Personal Requirements

  • Must adhere to confidentiality and data protection procedures at all times
  • Able to work autonomously and on own initiative
  • A hands-on approach and strong work ethic is a must
  • Enthusiastic, self-motivated, flexible and proactive approach to workload
  • Highly resilient in challenging situations
  • Flexible and willingness to learn
  • Receptive to constructive criticism and uses information positively in order to improve on personal development
  • Flexibility with working hours required to meet demands of the role
  • Applicants must be eligible to live and work in the UK.

Under the Disclosure and Barring Service and in accordance with the Club’s own rules regarding Safeguarding the post-holder will be required to meet minimum criteria regarding Safeguarding and an enhanced Disclosure and Barring Check will be required in this post. Exceptions Order to Rehabilitation of Offenders Act 1974 applies.

Only applicants that demonstrate within their application that they meet the above criteria will be considered for the role.

Birmingham City Football Club prides itself on the support it offers its employees and as such offers a variety of excellent benefits, for example, pension, life assurance 2 x salary, free car parking, two free season tickets and membership to Blues Loyalty Scheme. If you offered a position with the company your offer letter will clearly set out the benefits to which you are entitled.

Applicants must be eligible to live and work in the UK.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Positive about Disabled People. APPLY NOW

Ticketing Advisor

Ticketing Advisor
location
BCFC Ticket Office
salary

A fantastic opportunity has arisen to work within our ticketing department based at St. Andrew’s Trillion Trophy Stadium.

We are looking for highly motivated individuals to assist the Ticket Office on an ad hoc basis when required, this will be predominately on home match days but may lead to more hours for the right candidates. The overall aim is to achieve and increase ticket sales and experience to all customers. The nature of the job will include working within our ticket offices and performing all ticketing related duties.

Responsibilities include:

  • To offer first class service to all customers, providing assistance wherever possible
  • Serving customers to tickets
  • Assisting customers with queries face to face at the ticket office or over the phones/emails
  • Operate a register in accordance with BCFC procedures (after training)
  • Keeping all areas of the ticket office, including all working spaces and back office, clean and tidy at all times
  • Sell merchandise over the phone
  • To answer telephone calls as quickly and efficiently as possible
  • Working knowledge of products that BCFC offer to facilitate additional sales. E.g. Consumer sales packages
  • To be pro-active in the prevention of customer complaints from all sides of the business
  • To make sure you represent Birmingham City Football Club in a professional manner at all times

Person Specification

  • A strong commitment to excellent customer service
  • The ability to work under pressure and handle challenging situations
  • Cash handling skills
  • The ability to sell and up-sell ticketing products
  • An understanding of retail laws, security and health and safety is desirable
  • Strong organisational and numeracy skills
  • Good communication skills including written and oral skills
  • Ability to work on own initiative and as part of a team
  • Must possess excellent attention to detail
  • Highly organised and uses initiative
  • Must be confident, enthusiastic and approachable and display a positive outlook and drive
  • Dependable, trustworthy and reliable

Applicants must be eligible to live and work in the UK.

BCFC is an equal opportunities employer and welcomes applications from all sectors of the community. BCFC is a Disability Confident Employer.

APPLY NOW

Football Administration Work Placement

Football Administration Work Placement
location
Wast Hills Training Ground
salary
Expenses Only

Term: September 2019-May 2020

Department: Academy Operations

Application closing date: 04/06/2019

Birmingham City Football Club is offering a full-time Football Administration Work Placement working within the Academy Operations team. The chosen applicant will gain valuable experience working in Academy Operations within professional football and have the chance to apply their academic knowledge within an applied setting. This opportunity will also aim to accelerate their studies, give practical experience in the workplace and increase employability on completion of their studies.

Candidates will have the chance to gain knowledge, skills, and experience in Football Administration by providing their input in the following areas:

  • Assist with wide-ranging Academy Operations and Administration duties
  • Assist with match day preparation in liaison with Academy staff
  • Assist with match day access and hospitality, provision of team sheets, refreshments and coordination of third party guests
  • Assist with managing the general Academy inbox and send appropriate responses accordingly
  • Assist with maintenance of employee and general files – manual and electronic
  • Assist with monitoring and updating holidays and lieu time within the business and ensuring relevant systems and payroll are informed
  • Assist with maintenance of HR databases/spreadsheets – DBS checks, Recruitment Authorisation Forms and Training Database
  • Assist with administration for all new starters (both permanent and casual) including entering personal information onto relevant HR systems
  • Helping the team with general administrative duties such as copying, filing, phone queries, performing diary management and dealing with confidential and sensitive information
  • Create personnel files for all new starters and ensure that all necessary documentation is present and correctly completed
  • Assist Coaching staff in the creation, review and publication of individual player learning plans
  • Assist with preparation of trip/tour paperwork to include EFL/PL forms, travel arrangements, insurance and itineraries
  • Assist with ongoing administration for the recruitment trialists
  • Observe, assist, note take and partake in Academy meetings
  • Assist with the maintenance of Academy website

Person Specification:

  • Must possess a genuine passion for football and business administration
  • Must be currently working towards a Business Administration or Sports Management qualification or similarly related qualification
  • A strong work ethic and willingness to learn
  • Computer literacy but advanced computer skills are welcomed
  • Ability to deal sensitively and appropriately with confidential information
  • Excellent administration and organisational skills
  • Full and Clean UK Driving Licence desirable but not essential

Personal Qualities

  • Good communicator – written and oral skills; good judgement; highly organised; confident; persuasive; approachable; dependable; uses initiative; professional
  • Trustworthy and reliable
  • Tenacity, ability to adapt to a constantly changing work environment
  • Demonstrate the ability to mix with different departments effectively communicating and distributing information
  • Self-starter with high integrity and ethical behaviour
  • Empathetic
  • Highly organised

The role will be varied and will require a hardworking dedicated individual and in exchange we can guarantee that the experience you will gain from the role will stand you in great stead for any future career in the business or professional football sector. In order to get the best from this opportunity, it is imperative that applicants are able to commit to the position for the entire 2019-20 season.

A shortlist of suitable applicants will be compiled shortly after the closing date and successful candidates will be contacted about the interview process.

Applicants must be able to evidence that they are eligible to live and work in the UK.

Birmingham City FC is an equal opportunities employer and welcomes applicants from all sectors of the community. Positive About Disabled People.

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